If you need assistance with anything, you may find the answers here.

You can call us, message us through the website or chat with us. All the details are on our contact us page.

Suited insures freelancers, contractors, sole traders or private individuals. The insured can be a sole trader, partnership or company. However, the insured must be domiciled in the UK (excluding the Channel Islands and Isle of Man). 

No, currently, Suited does not offer annual payments. We find that monthly subscriptions provide the greatest flexibility and help us to keep our prices low.

If you change your mind within the first 14 days of purchasing your policy, you can get a full refund without any questions asked. Simply contact us and we will cancel your policy and process the refund.

However, if you choose to cancel your policy via your account, keep in mind that the insurance will continue until the end of your prepaid month and no refund will be issued.

Supported Browsers

The Suited Customer Portal works with current versions of the following browsers on Windows, Mac OS, iOS and Android operating systems:

• Google Chrome
• Apple Safari
• Mozilla Firefox
• Microsoft Edge

JavaScript

The Suited Customer Portal requires the use of JavaScript. Some firewalls and high-security environments disable JavaScript.

Session Cookies

Suited Customer Portal login requires third-party cookies to be enabled. If you are using a browser with third-party cookies disabled or cross-site tracking prevention enabled, you cannot log in to Suited.

How to Enable Cookies in Your Browser

Google Chrome

1. Go to Customise and control Google Chrome in the top right corner and click Settings.
2. Go to Privacy and security.
3. Click Cookies and other site data. Select the Allow all cookies radio button

Safari on Mac OS

1. Go to Safari -> Preferences and click Privacy.
2. Uncheck the following options:
3. Prevent cross-site tracking
4. Block all cookies

Safari on iOS (iPhone and iPad)

1. Go to Settings -> Safari.
2. Under Privacy and Security, turn off the following options:
3. Prevent Cross-Site Tracking
4. Block All Cookies

Mozilla Firefox

1. Go to Application Menu in the top right corner and click Settings.
2. From the left menu, click Privacy & Security.
3. Select the Standard or Custom option. In the case of Custom option, select Cross-site tracking cookies – includes social media cookies as a preference for Cookies.

Microsoft Edge

1. Go to Settings and more in the top right corner and click Settings.
2. Click Site permissions -> Cookies and site data. Set the following options:
3. Enable Allow sites to save and read cookie data (recommended).
4. Disable Block third-party cookies.
   

Once you complete your purchase, you’ll be sent emails with instructions on how to set up and log in to your account. Once logged in you’ll be able to download all your policy documentation.

Yes, you can make changes to your cover yourself such as:

• Increase or reduce limits
• Add or remove covers
• Add additional professions
• Change your personal details
• Updated your address
• Hibernate your cover when you’re in between contracts

Log in to your account and click on "Change" and follow the instructions. Once you confirm you want to proceed with the changes, you’ll be issued with a new policy. The old one will be cancelled and we will refund any unearned premium.

Note: that any future payments will be taken on or around the date you made the change to your policy.

No, you can change your policy anytime on your Suited account, without any extra fees. We'll calculate the new price, charge you the new monthly price, and refund the unused part of your previous month's payment. Refunds may take up to seven days to process. Future payments will be due on the day you make the change.

To update your card details log in to your account and click on "My account", then select "My card" and follow the instructions.

Adding a profession to your Suited policy is easy. Log in to your account and click on "Change" and follow the instructions.

To change the date on which your payment is taken, you will need to modify your policy.

• On the specific day of the month that you want your payment to be taken, log in to your Suited account and select "Change".
• Unless necessary, do not make any changes while going through the questions.
• Verify all details including covers, limits and price, and confirm assumptions before processing the change.
• Upon processing, you will receive a new policy and the first payment for the new policy will be taken right away. You will also receive a pro rata refund for the old policy.
• Future payments will be taken around the date you made the change to your policy.

Yes, you can cancel your subscription anytime for free by logging in and clicking "Cancel". Your subscription will end after the current prepaid month. Consider "hibernating" coverage if you'll switch insurers to keep past work covered.

Suited is a subscription insurance which means there are no renewals. Your policy continues until you cancel it. We will remind that you have insurance with Suited at least once a year.